Customer Service / Shipping / Returns

 

Customer Service:

Customer service is available by phone Monday through Saturday, from 9 AM to 5 PM PPST by calling 310-773-1107. You may also reach Made For Pearl via email at info@madeforpearl.com. Please do not hesitate to call or email as we are here to help.

Shipping:

Orders of available stock are shipped within 2 business days of placement. Currently, we do not ship on weekends and federal holidays. All orders placed during these times will be sent the following business day. Please note that available UPS services do not include Saturday delivery. Once your order has shipped you will receive a shipping confirmation email containing the tracking number for your shipment.

Method of Payment:

We gladly accept Visa, MasterCard, DiscoverCard, and American Express credit cards. An 8.5% sales tax will be added to all orders shipped within the state of California.

Pre-Orders:

To reserve pre-ordred items, Made For Pearl requires payment in full. We think of it as buying a made-to-order piece. When placing a pre-order item you will receive an estimated ship date, if for any reason that changes you will be informed with an updated timeline.

Customization:

Made For Pearl offers some items that can be customized, these items are Final Sale and can not be returned or exchanged. No exceptions.

Returns/ Exchanges:

We include a prepaid shipping label in all orders shipped with in the United States. To utilize the prepaid label, your return must be postmarked no more than 15 business days after your original receipt. We cannot be responsible for items lost in transit so please retain proof of mailing for your records. Please allow a least 7 days for transit time. Returned goods must be free from wear or anything that would prevent them being sold as new. All Returned items must have their original tags and must be accompanied with a copy of the receipt.

To make a return:

- Complete the return form on the receipt included with your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from the package.
- Place the prepaid shipping label included in your order onto your package.
- Drop off your package at a UPS or FedEx certified location.
- You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

Processing Your Return:

Once we have received your return, please allow up to one week for us to issue the exchange or redounding your credit card. Your credit card will be refunded when the garments have been determined to be in their original condition. In the event of an exchange, if your desired replacement is not in stock, we will offer you a refund. Please allow one billing cycle for a refund to show up on your credit card statement. Any difference incurred in an exchange - whether a credit or an amount due - will be placed on the credit card used to pay for the original purchase. All refunds will also be credited to the card used for the original purchase. If your exchange requires multiple shipments, the appropriate shipping and handling fees will be charged to the credit card used to pay for the order.